Intercom API (unofficial showcase)
GET/ticket_types/{ticket_type_id}

Retrieve a ticket type

Retrieves a ticket type by its unique identifier. Supply ticket_type_id to identify the ticket type and an API version if you need to override the default version.

2 parameters
ticket_type_idstringrequired
The unique identifier of the ticket type to retrieve.
Intercom-Versionstringoptional
The API version to use. Defaults to 2.17 when omitted.
Allowed:1.01.11.21.31.42.02.12.22.32.42.52.6Default:2.17

2 status codes
200Returns the ticket type, including its identifier, category, attributes, states, archive status, and timestamps.
typestringoptional
String representing the object's type. Always has the value `ticket_type`.
idstringoptional
The id representing the ticket type.
categorystringoptional
Category of the Ticket Type.
Allowed:CustomerBack-officeTracker
namestringoptional
The name of the ticket type
descriptionstringoptional
The description of the ticket type
iconstringoptional
The icon of the ticket type
workspace_idstringoptional
The id of the workspace that the ticket type belongs to.
ticket_type_attributesobjectoptional
A list of attributes associated with a given ticket type.
ticket_statesobjectoptional
A list of ticket states associated with a given ticket type.
archivedbooleanoptional
Whether the ticket type is archived or not.
created_atintegeroptional
The date and time the ticket type was created.
updated_atintegeroptional
The date and time the ticket type was last updated.
401Returned when the request is unauthorized.

One documented failure

  • unauthorized

    Access Token Invalid

typestringrequired
The type is error.list
request_idstringoptional
errorsarray<object>required
An array of one or more error objects

Error handling

A 401 is returned when the request is unauthorized. The ticket_type_id path parameter must identify an existing ticket type.